Consumer redress (Part 1): What is consumer redress?

What happens when you feel like you’ve been misled and wrongly mistreated by your financial service provider?

If it relates to a capital market product and services, you can actually seek help.

The Securities Industry Dispute Resolution Centre (SIDREC) is a body handling complaint procedures through which consumers like you and me can seek compensation or rectify problems that come out of transactions that have gone wrong.

You will need to know what kind of help you can ask from them such as what capital market financial services products they provide for. There will be an example in this section that will help you break down how the legal process works with SIDREC, what possible outcomes are there and how to deal with each scenario.

Once you complete this part of the quiz, you will know what to do should anything bad happens to you!